Organizational Policies

Privacy Policy

Any business or personal information collected will be for the sole purpose of conducting business with our clients and customers. We do not sell or release any personal information about our customers to anyone outside our organization without their explicit permission or court order. Our business directories and web sites are not set up to track, collect or distribute business or personal information not entered by visitors. We do not use cookies. Our policy is to collect the minimum amount information that is necessary for conducting business.

Advertising Policy

We do not accept or place advertisements on our web sites or business directories from other companies and organizations. We do not mail or email unwanted advertisements or spam email to our customers or clients. Our members may receive a notice or reminder that their subscription is expiring.

Customer Service Policy

We strongly believe in Professional Competence, Conduct, and Integrity. We strive to establish long-term relationships with our clients and customers by providing quality services and products. The bottom line in our Customer Service Policy is 100% Customer Satisfaction. All complaints and disputes will be processed within 48 hours.

Complaint Policy

Upon receipt of a complaint regarding our services or products, the complaint will be reviewed and researched by a senior staff member within 24 hours. If the issue is valid and resolvable, it will be resolved as soon as possible. The staff member will submit feedback to the individual submitting the complaint within 48 hours. If the issue is not valid or resolvable, the staff member will submit feedback to the individual who submitted the complaint within 48 hours explaining the situation. If resolution goes beyond 48 hours, the staff member will provide status on the situation on a weekly basis until the issue is resolved. The Executive Director will be the final reviewer and approver in all complaints.

Office Hours

The office hours for support and other business are from 8:00am to 5:00pm Eastern Standard Time, Monday through Friday.